Question 1

Who can enrol at Gabriela Institute of Technology?

Accepted Answer

Anyone aged 16 and above with a smartphone, tablet or computer and an internet connection can enrol. No prior qualification is required for our foundation-level courses; some advanced courses recommend prior experience.

Question 2

When can I start a programme?

Accepted Answer

New intakes open monthly. Once your application and enrolment payment are confirmed, you get instant access to the learning platform and can start immediately.

Question 3

Do I have to attend classes at a fixed time?

Accepted Answer

No — lessons are pre-recorded in HD and available on demand, so you can study at your own pace. Live virtual sessions are scheduled periodically for practical demonstrations and Q&A, and recordings are always available afterwards.

Question 4

What devices do I need?

Accepted Answer

A smartphone is enough for most coursework. A laptop is recommended for ICT programmes and for submitting certain practical assignments, but is not required to begin.

Question 5

What payment methods are accepted?

Accepted Answer

We accept M-Pesa, major debit/credit cards, and bank transfer. Flexible instalment plans are available for most programmes — details are shown at checkout during application.

Question 6

Is there a refund policy?

Accepted Answer

Yes. If you withdraw within the first 7 days of a programme and have not accessed more than two lessons, you're eligible for a full refund. See our Terms of Service for the complete policy.

Question 7

Is the certificate recognised?

Accepted Answer

Yes. Graduates receive an industry-recognised digital certificate co-branded with our industry partners, verifiable online, that can be shared directly with employers or clients.

Question 8

How is the certificate verified?

Accepted Answer

Every certificate carries a unique verification code and QR code that employers can check instantly on our certificate verification page.

Question 9

How are practical skills assessed if learning is online?

Accepted Answer

Through recorded practical assignments — you film yourself performing a technique or submit project work, which a qualified trainer reviews and returns with personalised feedback and a competency score.

Question 10

How do practical, hands-on skills like hairdressing translate online?

Accepted Answer

Trainers demonstrate each technique in close-up HD video, break it into repeatable steps, and review your own practice videos. Many students already have access to a salon, studio or workspace where they apply what they learn immediately.

Question 11

What support is available if I get stuck?

Accepted Answer

Trainer office hours, a peer discussion forum for every programme, and a support team reachable by WhatsApp, phone, email and live chat during business hours.

Question 12

What internet speed do I need?

Accepted Answer

A stable 3G/4G mobile connection or broadband of at least 2 Mbps is sufficient for HD video lessons. Lessons can also be downloaded for offline viewing on the mobile app.

Everything you need to know

Admissions

Online Learning

Payments

Certification

Assessments

Practical Sessions

Support

Technical Requirements